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Return and Refund:
- Fly Catcher offers a full refund or a replacement if the packages that arrived are badly damaged
- Fly Catcher offers a partial refund or a replacement if packages arrive partially damaged (except thread, slightly wrinkled, small scratches, etc.).
- Fly Catcher has a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:
– For incorrect products, We offer a full refund or replacement.
- You need to complete the return within 7 days of receiving your order.
Note: We recommend when you open the product, please make a video as proof. It will help us to make replacements and refund.
- If you claim you did not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
Exchange Policy:
- Fly Catcher offers exchange facilities to enhance your experience.
- You need to complete the exchange within 7 days of receiving your order.
- If you believe that you received the incorrect size, you can exchange them for the size you prefer; however, please note that refunds are not available in this situation.
Note : A single exchange is permitted.
